Terms and Conditions

1. GENERAL CONSIDERATIONS AND SCOPE

1.1 On Herbex customers will be offered goods. The offering on this site is only directed at end users of legal age. Goods will only be sold in normal household quantities. These terms and conditions find application in all contracts which members enter into via Herbex  as well as all general business relationships between Herbex  and its customers. Herbex  does not accept any other terms and conditions unless explicitly stated otherwise. If periods are stated in working days, these include all weekdays except Saturday and Sunday and all statutory holidays.

2. Love & Affection

We ensure that we do everything with love & affection for the product!

3. USE OF HERBEX

3.1 As part of the registration as a customer of Herbex  you will be asked to submit personal data. Point 14.1 is applicable in this respect. You are responsible for ensuring that the data is complete and correct. After you have completed the registration process, you will receive a confirmation of your registration by email. To facilitate access to the online service on Herbex , you will receive a password. You are obliged to treat this password and any other access data confidential and protected from access by unauthorized third parties. Herbex  reserves the right to refuse registration without giving reasons.

3.2 You indemnify Herbex  completely of any claim by third parties on first demand. By transmitting the contents to Herbex , you grant Herbex  all exclusive rights of use over time, space and content without restriction, including transfer to a third party, which Herbex  requires for publication and dissemination, even in part, to Herbex . Herbex  is entitled to store or release content, and reserves the right of cancellation, reduction, modification or correction of such content.

3.3 You may not use Herbex  outside the intended frame to disrupt or manipulate particular technical processes. Interventions with the intention to seek unjustified advantage to the detriment of Herbex  or other members will result in the immediate loss of the right to purchase on Herbex  and the revocation of the customers account as a consequence.

3.4 You are only permitted to register and use one membership account at a time. Multiple registrations will be deleted by Herbex .

3.5 In the password protected area on Herbex  you can access your recently shipped and/or completed orders. In this area you can also change, administer and save your own data and potential subscriptions of newsletters.

3.6 Herbex  reserves the right to issue a warning, to terminate your membership or to modify or delete content you have submitted, if you violate any of the provisions of this Section 3. Any claims for damages by Herbex  remain unaffected.

4. CONTRACTUAL PARTNERS, LANGUAGE AND CONCLUSION OF CONTRACT

4.1 At the conclusion of contracts on Herbex  your contractual partner is solely Herbex .

4.2 Herbex  is operated in English; Herbex  contracts are concluded exclusively in English.

4.3 By submitting an order by clicking “order or buy now” you make a binding contract offer. After submitting your order, you will receive a confirmation email from Herbex . The confirmation email does not constitute acceptance of the contract. The declaration of acceptance of the contract consists in the shipping of the goods. When ordering multiple items, the acceptance of the contract applies only to goods actually shipped.

4.4 In cases where prices are displayed incorrectly on Herbex  due to technical errors, Herbex  is entitled to action for nullification. The burden of proof regarding an error lies with Herbex . Payments already made will be refunded immediately.

5. PRICES AND SHIPPING FEES

5.1 For orders on Herbex  the prices which are listed at the time of your order on the product page apply. These prices are inclusive of taxes.

5.2 For returns of products, contact the Herbex  customer support via [email protected]

6. PAYMENTS

6.1 Herbex  reserves the right to exclude any payment methods for individual goods and to refer to the other payment methods.

6.2 Shipping Charges:

7. DELIVERY

7.1 Delivery will only be given to the shipping address provided by you. It is your responsibility that it is possible to ship to the address during normal working hours.

7.2 Herbex  ships according to the delivery timelines provided for each product. We ensure that we ship as early as possible, but for some products the timelines are longer due to availability of products.

7.3 Herbex  does not assume any sourcing risk especially with reference to a purchase by description.

7.4 In cases of force majeure, shipping duration may increase within reason. Force majeure shall include strike, exclusion, official intervention, energy or resource scarcity, shipping difficulties, business complications such as fire or water damage to machinery, lightning or any other unforeseeable business complications for which Herbex  cannot be held responsible. Starting and ending point of such shipping impediments will be communicated immediately by Herbex .

7.5 Herbex  reserves the right to cancel the contract should delivery fail three times through fault of customer. Payments already made will be refunded or store credit will be given depending on the scenario.

7.6 Herbex  asks you to immediately inform the deliverer and Herbex  as soon as possible about obvious transport damage. Doing so has no influence on your warranty rights, but will help Herbex  to make its own claims against the supplier

8. RETENTION OF TITLE

8.1 Ownership of the goods is transferred to the member upon full payment.

9. LIABILITIES

9.1 Herbex  is liable only for intent and gross negligence, unless there are fraudulently concealed damages, damages for loss of life, limb or health or damage arising from any infringement of essential contractual obligations. The same applies to violations by Herbex ’s agents.

10. SERVICE AND COMPLAINTS

10.1 The satisfaction of our members is close to our hearts. Therefore we endeavour to deal with your concerns as quickly as possible and always provide you with our feedback after receiving your input. For service inquiries, please contact our customer service department: Email: [email protected]

11. DATA SECURITY

11.1 As part of your registration as a customer on Herbex  you will be asked to provide personal data. This is data which is required by Herbex  to process the contracts concluded on Herbex . All personal data is confidential and will be treated by Herbex  in accordance with relevant legal regulations. To safeguard your privacy in online payment transactions Herbex  uses the latest encryption techniques through our payment gateways.

12. IMAGE RIGHTS

12.1 All rights to use imagery on Herbex  lie with Herbex  or our partners. The use of the material – in whatever form – is prohibited unless explicit permission from Herbex  has been granted.

13. FINAL PROVISION

13.1 Should any provision of this agreement be legally void, this does not invalidate the whole contract. Instead, the invalid provision shall be replaced with an effective provision with the same economic purpose. The same applies to possible gaps in this contract.

13.2 Herbex  reserves the right to amend these terms and conditions for future business. Excluded from this are unreasonable changes, especially pertaining to essential contract elements, such as the main benefits owed, which would be subject of a contract modification. Herbex  will notify you of changes to the Terms and Conditions in timely fashion. Notification of changes will include a reference to the possibility, the period of objection, and the significance or consequences of the omission of contradiction. If you do not contradict the validity of the amended Terms and Conditions within two weeks of the day following the receipt of the notification of change to you, the amended Terms and Conditions shall be deemed accepted by you.

Additional Assistance:

If you do not understand any of the foregoing Terms and Conditions or if you have any questions or comments, we invite you to contact us at: [email protected]